Privacy Policy

Effective date: 11/15/2025

Last updated: 11/15/2025

1. Introduction

This Privacy Policy explains how Comet PDF Processor (“we”, “us”, or “our”) collects, uses, discloses, and protects personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

By using our service, you consent to the collection, use, and disclosure of your personal information as described in this policy.

2. Personal information we collect

Account information

  • Email address (required for account creation and communication)
  • Optional profile information (name, organisation)
  • Account creation date and last login activity

Document information

  • PDF documents uploaded for processing
  • Document metadata (filename, size, upload date)
  • Extracted text, tables, and structured data
  • Processing history and status

Usage information

  • API usage statistics and LLM request history
  • Session information (login/logout times)
  • IP address, browser metadata, and audit logs

3. How we use your personal information

Primary purposes

  • Provide document processing and AI analysis services
  • Maintain and authenticate your account
  • Process documents using OCR and LLM technology
  • Deliver customer support and respond to inquiries

Secondary purposes

  • Improve our services and user experience
  • Monitor system performance and security
  • Comply with legal and regulatory obligations

4. How we protect your information

We implement technical and organisational measures to safeguard personal information, including:

  • Encryption of data in transit and at rest
  • Role-based access controls and audit logging
  • Regular security assessments and monitoring
  • Secure backup, disaster recovery, and retention policies

5. Data retention

Personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention schedules are available on request.

6. Your rights under PIPEDA

You have the right to access, correct, or request deletion of your personal information.

To exercise these rights, submit a data request through our data export form or contact our support team.

7. Contact us

Questions about this policy or our privacy practices can be directed to [email protected]. We respond to privacy-related inquiries within 30 days.

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